Privacy NOTICE
The Impact & Places Partnership Limited customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- How to complain
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Contact details
Post
The Impact & Places Partnership, Capital & Centric, Ground Floor, Neptune Mill, 64 Chapeltown Street, Manchester, M1 2WQ, GB
info@impactandplaces.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Date of birth
- Credit reference information
- Website user information (including user journeys and cookie tracking)
- Photographs or video recordings
- Records of meetings and decisions
- Identification documents
- Information relating to compliments or complaints
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Identification documents
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- In order to provide goods and services, we process information for legitimate interests, including in order to: - Manage the operational, financial and legal structures of the joint venture, including reporting between our corporate partners and managing stakeholder relationships; - Coordinate with architects, surveyors, contracts and other third parties to develop properties and promote project quality; - Conduct checks, vet partners or buyers and implement measures to protect our investment and our sites; - Communicate with prospective suppliers, buyers and investors regarding projects; - inform you about upcoming property launches and other news and events where this aligns with your reasonable expectations; - review enquries and website traffic data to improve our project marketing, digital platforms and service standards. We share this data within our joint venture structure, including with our parent companies, designated managers and professional advisors, strictly to achieve these commercial purposes.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for legal requirements are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- In order to provide goods and services, we process information for legitimate interests, including in order to: - Manage the operational, financial and legal structures of the joint venture, including reporting between our corporate partners and managing stakeholder relationships; - Coordinate with architects, surveyors, contracts and other third parties to develop properties and promote project quality; - Conduct checks, vet partners or buyers and implement measures to protect our investment and our sites; - Communicate with prospective suppliers, buyers and investors regarding projects; - inform you about upcoming property launches and other news and events where this aligns with your reasonable expectations; - review enquries and website traffic data to improve our project marketing, digital platforms and service standards. We share this data within our joint venture structure, including with our parent companies, designated managers and professional advisors, strictly to achieve these commercial purposes.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- In order to provide goods and services, we process information for legitimate interests, including in order to: - Manage the operational, financial and legal structures of the joint venture, including reporting between our corporate partners and managing stakeholder relationships; - Coordinate with architects, surveyors, contracts and other third parties to develop properties and promote project quality; - Conduct checks, vet partners or buyers and implement measures to protect our investment and our sites; - Communicate with prospective suppliers, buyers and investors regarding projects; - inform you about upcoming property launches and other news and events where this aligns with your reasonable expectations; - review enquries and website traffic data to improve our project marketing, digital platforms and service standards. We share this data within our joint venture structure, including with our parent companies, designated managers and professional advisors, strictly to achieve these commercial purposes.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
- Directly from you
- Suppliers and service providers
How long we keep information
Corporate & JV Management
· JV Agreement & Constitution: Permanent
· Board Minutes & Resolutions: Permanent
· Shareholder/Partner Registers: Permanent
Property & Construction
· Deeds, Titles, & Land Registry Records: Permanent
· Construction Contracts (signed as Deeds): 12 years after practical completion
· Building Regulations & Planning Permissions: Permanent (transferred to new owners upon sale)
· Health & Safety (CDM) Files: 12 years or more
Finance, Tax, & Insurance
· Statutory Accounts & Tax Returns: 6 to 7 years from the end of the financial year.
· Invoices, Receipts, & Bank Statements: 6 years
· Insurance Policies (Liability): 12 years after expiry (or permanent for latent defects).
Website, Marketing, & Digital Data
· Privacy Policy & Terms of Service: 6 years after they are updated or replaced
· Google Analytics / Traffic Data: 14 to 26 months
· Marketing Leaks/Inquiries (Contact Forms): 2 years after last contact (unless they opt-in to a mailing list)
· Cookies & IP Logs: 30 to 90 days (unless needed for security auditing)
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with
Joint data controllers
We have a joint controller relationship with Capital & Centric (Development Management) Limited. We process your personal information with that joint controller for the following reason: With the joint controller we process process personal information to provide services and goods, to comply with legal requirements and for dealing with queries, complaints or claims. .
Data processors
Capital & Centric (Development Management) Limited
This data processor does the following activities for us: Capital&Centric provides management and development management services for us, they manage the storage of our information, our website, our marketing and other aspects of the partnership.
Others we share personal information with
- Insurance companies
- Professional or legal advisors
- Relevant regulatory authorities
- Professional consultants
- Organisations we’re legally obliged to share personal information with
- Publicly on our website, social media or other marketing and information media
- Suppliers and service providers
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: info@impactandplaces.com
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint